At AP Health Wellness Hub, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy.
### 30-Day Return Guarantee
You have **30 days** from the date you receive your item to request a return.
To be eligible for a return:
- Products must be unopened, unused, and in their original packaging with seal intact.
- Items must include original proof of purchase or receipt.
- Opened or partially used dietary supplements cannot be returned due to health and safety regulations, unless defective or damaged upon arrival.
### How to Initiate a Return
1. Contact customer support at **adampresley@aphealthwellnesshub.online** or call **+1 (617) 750-2993** with your order number and reason for return.
2. If your return is accepted, we will provide a Return Merchandise Authorization (RMA) and instructions on where to send your package.
3. Packages sent back without prior return authorization will not be accepted.
**Return Shipping Address:**
AP Health Wellness Hub
75 North Main St PMB 685
Randolph, MA 02368, USA
### Return Shipping Fees
- **Defective, Damaged, or Wrong Items:** If your order arrives damaged or incorrect, we will provide a prepaid return shipping label at no cost to you.
- **Customer Preference / Remorse Returns:** For standard returns, customers are responsible for paying return shipping costs. Shipping fees are non-refundable.
### Refunds & Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed automatically to your original payment method within **5 – 7 business days**.
- Original shipping charges are non-refundable.
### Exchanges
The fastest way to exchange an item is to return the original item once approved and place a new order online.
### Contact Us
If you have questions about returns or refunds, please reach out to us:
- **Email:** adampresley@aphealthwellnesshub.online
- **Phone:** +1 (617) 750-2993
- **Hours:** Monday – Friday, 9:00 AM – 5:00 PM (EST)
